1. Introduction
This Privacy Policy provides a detailed explanation of how TuringX (OPC) Pvt Ltd (“TuringX”, “Nexus”, “we”, “us”, or “our”) collects, uses, discloses, transfers, and stores your information when you access or use the Nexus website and platform (the “Service”).
Nexus is an operational intelligence platform that enables users to ingest, process, and analyze, and operationalize data from multiple sources. This Policy applies to all users of the Service, including visitors, registered users, and organizations.
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
2. Information We Collect
We collect information that you provide directly, as well as information collected automatically through your interaction with the Service.
2.1 Personal Data
While using the Service, you may provide personally identifiable information, including but not limited to:
- Email address
- First and last name
- Phone number
- Billing address
- Organization details (if applicable)
This information is used to identify you, provide access to the Service, and facilitate communication.
2.2 Usage Data
Usage Data is collected automatically when you use the Service. This may include:
- IP address
- Browser type and version
- Device identifiers
- Pages visited within Nexus
- Time and date of access
- Session duration
- Diagnostic and performance data
When accessing Nexus via mobile devices, additional data such as device type, operating system, and unique identifiers may also be collected.
This information helps us understand how the platform is used and improve system performance.
2.3 Platform and Operational Data
As part of the Nexus platform, users may:
- Upload files
- Connect APIs
- Configure datasets
- Define queries and dashboards
This data (“Customer Data”) is processed by Nexus but remains under the control of the user. Nexus does not claim ownership of this data and processes it strictly as instructed by the user.
3. How We Use Your Information
We use collected information to operate, maintain, and improve the Service. This includes:
- Providing access to the Nexus platform
- Managing user accounts and authentication
- Monitoring system usage and performance
- Communicating updates, notifications, and security alerts
- Responding to user requests and support inquiries
- Improving product features and user experience
We may also use data for internal analysis, identifying usage trends, and evaluating the effectiveness of product features.
Where permitted, we may communicate information about services, updates, or relevant offerings. Users may opt out of such communications where applicable.
5. Data Retention
We retain Personal Data only for as long as necessary to:
- Provide the Service
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes and enforce agreements
Usage Data is typically retained for shorter durations unless required for security or performance analysis.
Customer Data is retained based on your subscription plan and platform configuration.
6. Data Transfers
Your information may be processed and stored on servers located in India (Bangalore region) and potentially other jurisdictions where our service providers operate.
By using the Service, you consent to the transfer and processing of your information across such locations.
We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
7. Security of Your Data
We implement commercially reasonable technical and organizational measures to protect your data, including:
- Access controls
- Encryption in transit
- Infrastructure-level protections
However, no system is completely secure, and we cannot guarantee absolute security of your data.
8. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent where applicable
Requests may be submitted via the contact information below.
9. Children’s Privacy
Nexus is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children.
If we become aware that such data has been collected without appropriate consent, we will take steps to delete it.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties.
Users are encouraged to review the privacy policies of external services before interacting with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the Service, legal requirements, or operational practices.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the updated Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, you may contact us at:
- Email: [email protected]
- Contact Form: via the Contact Page on our website