Nexus Support

Find out who we really are

General

Nexus is an intelligent data platform that brings all your data — from databases, APIs, files, and systems — into one unified workspace. It lets you visualize, analyze, and act on information in real time.

Our feats

Platform & Functionality

Nexus connects directly to SQL databases (PostgreSQL, MySQL, etc.), NoSQL databases (MongoDB), file datasets (CSV, Excel), REST APIs

Simple and transparent

Pricing & Billing

Works with what you already use

Integration & Connectivity

Up and running fast

Getting Started

We’ve got your back

Support & Assistance

Advanced capabilities

Nexus Support

General

What is Nexus?

Who is Nexus built for?

How is Nexus different from traditional BI tools?

Is Nexus cloud-based or on-premise?

Do I need to code to use Nexus?

Platform & Functionality

What types of data can Nexus connect to?

Does Nexus support real-time data?

What happens if my database schema changes?

Can multiple users work together?

Pricing & Billing

What are the available Nexus plans?

Is there a free trial?

What happens when the trial ends?

How is billing handled?

Are there hidden costs or overage fees?

Can we switch between monthly and annual billing?

Integration & Connectivity

Can I connect Nexus to my existing systems?

Can I export my data or dashboards?

Can Nexus connect to cloud warehouses?

Getting Started

How do I start using Nexus?

Can I import my existing datasets?

Does Nexus offer onboarding help?

How long does setup take?

Support & Assistance

How do I contact support?

What kind of support do you offer?

Is live chat available in the console?

How are issues or feature requests tracked?

For Enterprise & Apex Clients

What additional features are available for Enterprise and Apex plans?

Can we migrate from another platform to Nexus?

Can Nexus be branded or white-labeled?